Returns Policy

Returns, Cancellations & Faulty Goods...

How do I return a product after delivery?  
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 14 calendar days from the day after delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. Whilst the goods are in your possession you must take good care of them. In the case of a service contract, the cancellation period will expire after 14 days from the day of the conclusion of the contract. 

There are two ways to refund your purchase

  • You can return the product to one of our stores (in Drogheda or Dundalk) with your receipt, bringing the card you paid with, so we can credit it.
  • You can send the product back to us. You must first email us at info@ctibusinesssolutions.com , quoting your order number and informing us of your decision to cancel. We can then make arrangements for the return of the product. 

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    Once we have received the goods back from you in perfect condition, we will give you a refund for the cost of the product and the delivery charge paid. If the goods have not been received back in the condition in which they were delivered we will not be issuing a refund. This is the responsibility of the client to return the goods un-damaged. 

    If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.

    Refunds take 3-5 working days to be credited to your payment card.

    We cannot refund/cancel your purchase: 

  • If you return your product to a store without proof of purchase
  • If the goods have been miss-treated while in your possession
  • The goods were a special order to your specification
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    • How do I cancel an order before delivery?

    Should you wish to cancel your order before delivery please email us at info@ctibusinesssolutions.com or call us on 042-9352785 and we will arrange.  

    What happens if my product arrives damaged?

    Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing info@ctibusinesssolutions.com and we will arrange a free of charge collection and either a refund or replacement product. 

    We do ask that you:

  • Do not use the product for your own safety 
  • Inform us straight away

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    Conditions regarding the purchase second-user products.

    We discuss the condition of all second-user goods and provide images of the goods before delivery. Second-user goods often have small imperfections but are fully functional. If you are purchasing second-user furniture please be sure to ask about the exact condition of the item.